Exchange & return
Exchange & return policy
Our exchange policies are very similar to other online or brick and mortar furniture stores.
Please note that the exchange is permitted one time per purchase of furniture and two times in case of purchase of mattresses.
BoutiqueMeubles.com offers a 14-day exchange (of similar or higher value) for everything except for mattresses, mattress toppers/protectors, and pillows, starting from the delivery date. Please keep in mind that this is an exchange, not a refund.
Mattresses can be exchanged up to 100 days from date of delivery. Mattress must be in original packaging and in unused condition.
Unless there is a defect the buyer should try the mattress for at least 21 days since that is the period that body gets used to a new mattress.
Pillows and mattress protectors/toppers can not be exchanged or returned, since they can not be sold/used by somebody else after.
Eligibility
The product must be in its original condition, un-assembled (in case of furniture that requires assembling by the buyer), and in its complete packaging. If you wish to exchange a product you must send us request by email within 14 days of receiving the product in case of furniture and 100 days in case of mattresses.
Restocking Fees
A 30% restocking fee applies to all items returned in their original packaging. If the item is returned without its original packaging, a 50% restocking fee applies.
How to Proceed
1. Contact our team by email at BoutiqueMeubles@proton.me and let us know of the problem.
2. Please include your full name, phone number, order number, photos of the product and packaging, and a brief description of the reason for the exchange.
Our team will process your request and respond to you within 24 hours.
Damaged or Incorrect Product
If your order arrives damaged or incorrect, contact us by email within 24 hours of delivery with clear photos of the defect, packaging, and the complete product. Our team will contact you in the next 24 hours to arrange a replacement or solution for the problem. You will not be responsible for cost of pick up or delivery.
Deliver and return of product
In case of exchange: if the necessary conditions are met and a return is approved, pickup fees may apply depending on your location and the size of the item. You will be informed of the fee by email base on the size and weight of products.
Delivery fees are non-refundable. The fees must be paid no later than 24 hours before scheduled pick up of the item you wish to exchange.
In case of damaged or defective products: you are not responsible for the return fees. The shipping costs are covered by BoutiqueMeubles.com.